Digital Helpdesk Services

We implement and operate help desk systems for your business, freeing up your time and allowing you to focus on the bigger picture stuff.

Tickets, tickets, tickets. Support tickets come in the masses as soon as you open a helpdesk. Your clients are all “oh, we have direct communication with this company now, let’s send a message about an issue I know I can fix myself.” sigh.

As frustrating as operating a help desk can be, it is probably the fastest and most effective way of dealing with customer enquiries and issues. Problems are easy to track when you can assign them statuses, see what date they’re raised, and set up resolution-time-based SLAs.

After all, your customers deserve the best. The more channels of communication you offer, the more choice they have. Pain for you, great for them. Let us take the pain away.

Need helpdesk services? Here’s why you should work with us:

Professional communication via tickets

Contrary to half the text on this site, we offer professional communications and adjust terminology based on what the help desk is for.

Quick response times

We set up and promise service level agreements ahead of time, so you know how long we will take to resolve issues.

First-line-defence

We will help take the bulk of those enquiries that you just can’t be bothered to deal with. We’re hardened to them now. We’re ironclad.

Our Work

See for yourself work we’ve done for our clients

Our Helpdesk Services

We’re focused on getting the best outcomes for you and your business:

Ticket response service level agreements

We’ll promise our service levels ahead of time so you can chase us up if we drop the ball.

Professional communications

Obviously, when we answer helpdesk tickets on your company’s behalf, we are representing your company. We will mirror the tonality and voice that your brand has developed to make your customers feel at ease.

Your customers will love you

They’ll persist… As soon as you open this floodgate, those tickets will come flooding. Increase your channels of communication, potentially increasing business and making things right with your customers at an effective pace.

Our Process

We’ll provide clearly-defined project plans and service level agreements, for your peace of mind and so you can see what’s due when.

Define

We’ll meet with you (in person or through videocall – your choice) and discuss your exact support requirements. We will discuss first-response times, resolution times, and hours of work.

Implementation

We will integrate a helpdesk solution to your business website, allowing customers easy access to the help desk.

Operate

We will manage the help desk, answering support tickets on behalf of your company. Anything outside of our expertise (like, 0.0001% of anything) will be escalated to you (the experts!).

Ready to talk? We're all ears!

Get in touch with our team for a no-obligation discussion. Share your aims, ideas, hopes, dreams, ambitions and anything else you like and we’ll give you all the advice you need to get started.